Privacy Policy

Skyline Smart Lighting ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at skylinesmartlighting.com, request a quote, use our services, or participate in our SMS/text messaging program.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

We collect information you provide to us directly and information collected automatically when you use our services:

Information You Provide:

• Contact Information: Name, email address, phone number (including mobile number), and physical address when you request a quote or contact us
• Property Information: Details about your home or business relevant to lighting installation (e.g., square footage, property type, photos)
• Payment Information: Billing details processed securely through our payment processor (we do not store full payment card numbers)
• Communications: Messages, inquiries, and feedback you send to us via email, phone, text, or our website
• SMS Opt-In: Your mobile phone number and consent to receive text messages when you voluntarily opt into our SMS program

Information Collected Automatically:

• IP address and browser type when visiting our website
• Pages viewed, time spent on pages, and referral URLs
• Device type and operating system
• Cookie data as described in Section 7

2. SMS Messaging and Mobile Data

What We Collect for SMS: When you opt into our SMS program, we collect your mobile phone number and record your consent date, method, and the specific messaging program you enrolled in.

How We Use Mobile Data: Your mobile number is used solely to send you messages from Skyline Smart Lighting as described in our Terms and Conditions. These messages may include:

• Appointment confirmations and scheduling reminders
• Project status and installation updates
• Seasonal promotions and special offers
• Warranty and maintenance communications
• Customer satisfaction follow-ups

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, schedule, and deliver our lighting installation services
• To prepare and send quotes and proposals
• To communicate with you about your project, appointment, or account
• To send you SMS messages you have consented to receive
• To process payments and manage billing
• To improve our website, services, and customer experience
• To comply with legal obligations
• To detect and prevent fraud or unauthorized activity
• To respond to your inquiries and support requests

We will not use your information for purposes incompatible with those stated above without your prior consent.

4. Sharing and Disclosure of Information

We do not sell, trade, or rent your personal information. We may share your information only in the following limited circumstances:

• Service Providers: We may share information with vetted third-party vendors who assist us in operating our business (e.g., payment processors, scheduling software, SMS delivery platforms). These providers are contractually prohibited from using your data for any purpose other than providing services to us.
• Legal Requirements: We may disclose information if required to do so by law or in response to a valid legal process, court order, or government inquiry.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
• Safety: We may share information when we believe disclosure is necessary to protect the safety or rights of any person or to prevent fraud.

In all cases, we share only the minimum information necessary and require all recipients to maintain the confidentiality of your data.

5. We Do Not Sell Your Information

Skyline Smart Lighting does not sell, lease, or trade your personal information, including your mobile phone number, to any third party for marketing, advertising, or any other commercial purpose. This applies to information collected via our website, service agreements, and SMS opt-in programs.

We do not participate in data broker networks or lead-sharing arrangements that would result in your information being used by third parties for their own marketing purposes.

6. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policy of any third-party site you visit.

We may use third-party tools for analytics (e.g., Google Analytics), scheduling, and communication. These tools operate under their own privacy policies and are selected for their compliance with applicable data protection standards.

7. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files placed on your device. We use:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: To understand how visitors interact with our site (e.g., Google Analytics)
• Preference Cookies: To remember your settings and choices

You may disable cookies through your browser settings. Note that disabling cookies may affect the functionality of our website.

8. Data Security

We implement commercially reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (SSL/TLS), access controls, and secure data storage practices.

Despite our efforts, no method of data transmission or storage is 100% secure. In the event of a data breach affecting your rights or freedoms, we will notify you as required by applicable law.

9. Data Retention

We retain your personal information for as long as necessary to provide our services, maintain our business records, and comply with legal obligations. SMS consent records are retained for a minimum of 4 years to demonstrate compliance with applicable regulations. You may request deletion of your data at any time as described in Section 10.

10. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Opt-Out of SMS: Reply STOP to any text message to unsubscribe from our SMS program at any time
• Opt-Out of Marketing: Contact us to opt out of promotional communications while still receiving transactional messages related to active services
• Data Portability: Request your data in a portable format where technically feasible

To exercise any of these rights, contact us using the information in Section 13. We will respond to your request within a reasonable timeframe and no later than 30 days.

11. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take prompt steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on this page and update the "Last Updated" date. Your continued use of our services following any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Company: Skyline Smart Lighting
• Phone: 980-295-2505
• Website: skylinesmartlighting.com
• Location: Charlotte, NC

For SMS-specific inquiries, you may also text HELP to the number from which you received our messages.